Return, Cancellation and Hold Policies

Event Cancellation Policies:

Camps and clinics registrations can be transferred, full or partially refunded per the following chart.    If you need to make a change to your upcoming registration, please contact us right away.

Clinics

Days to Clinic Refund Future Clinic Credit
More Than 30 Days Full Refund 100% of Clinic Price
15-30 Days 50% of Clinic Price 75% of Clinic Price
14 Days or Less No Refunds 25% of Clinic Price

Camps

Days to Camp Refund Future Camp Credit
More Than 30 Days All But $100 Cancellation Fee 100% of Camp Price
15-30 Days 50% of Camp Price 75% of Camp Price
14 Days or Less No Refunds 25% of Camp Price

Adventures

Days to Adventure Refund Future Camp Credit
More Than 60 Days All But $200 Cancellation Fee 100% of Camp Price
30-60 Days 50% of Camp Price 75% of Camp Price
29 Days or Less No Refunds 25% of Camp Price

Tours

Days to Tour Refund Future Camp Credit
More Than 60 Days All But $500 Cancellation Fee 100% of Camp Price
30-60 Days 50% of Camp Price 75% of Camp Price
29 Days or Less No Refunds 25% of Camp Price

Weather

In the event of rain or other inclement weather we will reschedule your event (season dependent) and/or provide a transfer code applicable to any future Ninja event nationwide.

Other Cancellations

We reserve the right to cancel any clinic or camp for any reason we see fit.  In the event of such a cancellation, a full refund will be given to all registered participants.

Clothing Return Policy:

Need to return or exchange something you just received?  No problem!  Please read through our policies below, and of course contact us if you have any questions. We will do everything in our power to make sure you are completely satisfied with your purchase.

You will be eligible for a refund only if the product arrives back to us within 14 days from the day the order was originally delivered. If we receive the product back 15-30 days of the day the order was originally delivered, you will be eligible for store credit.  If the return arrives after 30 days of the day the order was originally delivered, it will be refused.

You can return your item via mail use the following procedure:

  1. Using a return package via US mail or other parcel carrier of your choice.
  2. Please include a note stating purchaser’s name, address, approximate date of purchase and reason for return.
  3. Send returns to: 500 Westover Dr #5630 Sanford, NC 27330 (we do not accept CODs).
  4. Keep a record of shipment until you have received credit or replacement merchandise.

For additional information on our Return and Cancellation and Hold policies, please contact us here, our call us at (800) 693-8360.

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