Cancellations and Returns
We value your safety. We continue to watch the developments of COVID-19 and are adapting day by day. We value your business and know how much you want to get out and improve your mountain biking skills. We want to get out and ride with you too! As we navigate through these uncertain times, we have made changes to our policies to better support our customers. For all sales that occur between March 15 and April 15, event insurance will be offered at no charge.
This will give you the ability to cancel your registration up to 48 hours before your event, for any reason, and still receive a full transfer credit to any upcoming event of the same type at any point in the future. These transfers do not expire and will be good at any of our 40+ clinic locations. In the event we postpone an event as a result of COVID-19, all event participants will receive a full transfer credit that can be used to attend a future Ninja clinic of the same type at any of our 40+ clinic locations across the US. These transfer credits will never expire. The safety of our participants and instructors is of utmost importance to us and we are working diligently to maintain the best course of action. If you are registered for a clinic, no need to check back here — we’ll reach out via email with any changes that may effect your event.
Ninja Event Insurance
Ninja Event Insurance is offered at checkout and if purchased, this insurance allows you to cancel your registration up to 48 hours prior to the start of your event and still receive a full credit towards a future event. You MUST purchase Ninja Event Insurance at checkout for this coverage. Any cancellations without Ninja Event Insurance, or within 48 hours of your event, will be handled according to our standard Event Cancellation Policies detailed below.
Event Cancellation Policies
Camps and clinics registrations can be transferred, full or partially refunded per the following chart. If you need to make a change to your upcoming registration, please contact us right away.
|Days to Clinic||Refund||Future Clinic Credit|
|More Than 30 Days||50% of Clinic Price||100% of Clinic Price|
|15-30 Days||25% of Clinic Price||75% of Clinic Price|
|14 Days or Less||No Refunds||25% of Clinic Price|
|Days to Camp||Refund||Future Camp Credit|
|More Than 30 Days||All But $150 Cancellation Fee||100% of Camp Price|
|15-30 Days||25% of Camp Price||75% of Camp Price|
|14 Days or Less||No Refunds||25% of Camp Price|
|Days to Adventure||Refund||Future Camp Credit|
|More Than 60 Days||All But $250 Cancellation Fee||100% of Camp Price|
|30-60 Days||25% of Camp Price||75% of Camp Price|
|29 Days or Less||No Refunds||25% of Camp Price|
In the event of rain or other inclement weather we will reschedule your event (season dependent) and/or provide a transfer code applicable to any future Ninja event nationwide.
Returns (Clothing and Gear) If you are not 100% satisfied with your purchase of any Ninja merchandise, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 15 days from the date you purchased it.
Returns should be sent to:
NINJA MOUNTAIN BIKE PERFORMANCE 6510 S. 6TH ST #135 KLAMATH FALLS, OR 97603